Refund and Returns Policy

1. General Policy

At clickhomes, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the conditions set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for refunds or returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Returned Items

• The product must be unused, in its original packaging, and in the same condition as when delivered.
• All accessories, manuals, and any complimentary items that were included with the original shipment must be returned.

2.3. Non‑Refundable Items

• Personalized or custom‑made products.
• Digital downloads, software licenses, or any item marked as “final sale”.
• Products purchased during a clearance or promotional sale, unless required by law.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1 (303) 275-4858. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

Once your request is approved, we will issue a prepaid return label via email. Pack the item securely and attach the label. You are responsible for returning the item within the specified time frame.

3.3. Inspection and Refund

After we receive and inspect the returned item, we will notify you of the approval status. Approved refunds will be processed to the original payment method within 7‑10 business days.

4. Refunds

4.1. Refund Amount

Refunds will include the purchase price of the product, less any shipping or handling fees, unless the return is due to an error on our part.

4.2. Partial Refunds

If the returned item shows signs of use, damage, or missing components, we reserve the right to issue a partial refund or deny the request.

5. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any issues within the 30‑day window.
• Follow the return instructions precisely to avoid delays.

6. Legal Disclaimers

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. In the event of a conflict between this policy and local law, the law will prevail.

We reserve the right to modify this policy at any time without prior notice. The most current version will be posted on this page.

7. Contact Information

If you have questions about this policy, please contact us:

Email: [email protected]
Phone: +1 (303) 275-4858
Address: 8593 North Birch Avenue, Denver, Colorado 80293, United States